Acknowledging the interruption for the first time, Cherer Aklilu Shaffo, the Executive Director of Ethiopia’s lone telecoms provider, told CNN the company would credit customers for services that were affected during the shutdown.
CNN requested a comment on the outage from the spokeswoman for the Ethiopian Prime Minister but has yet to receive a response.
The blackout sparked anger and frustration among citizens as access to social media platforms were blocked.
In the capital of Addis Ababa, business owners and journalists told CNN Monday they were using VPN to connect to the internet and access messaging platforms.
Tour operator Serak Tadele complained that he has been struggling to get online to book travel plans for his clients since the internet restrictions began last week.
“Every time there is a suspension of internet, we continue to use the business center at luxury hotels,” Tadele told CNN.
“It’s expensive and is an added cost to us, and sadly, we can not simply pass that on to our customers. But it ultimately, this hurts our business,” he added.
Connections were partially restored at different times last week but many people were unable to go online most of the time. T
“Blocking the internet countrywide to deter a few possible exam cheats makes it impossible for all Ethiopians to access information,” Horne said. “It hurts the economy, it hurts Ethiopia’s international image, and it flies in the face of the government’s stated commitments to freedom of expression.”
Before Ethiopian Prime Minister Abiy Ahmed took office in April 2018, the internet had been switched off for three months in many regions where there had been pockets of unrest.
“While Abiy’s government has made impressive progress on freedom of expression and access to information, blacking the internet is a step backward and reminiscent of the previous government he is so keen to distance himself from,” Horne added.
This story has been updated to clarify that CNN reached out to the Office of the Prime Minister for comment.